Delivery Info

Bank Holiday Shipping Notice

Please note that Smart & Secure Centre is closed for the Easter bank holidays (Friday 29th March and Monday 1st April). Our Halesowen showroom is open as usual on Saturday 30th March. Our cutoff time for dispatch before the weekend is 3PM Thursday 28th March. Orders made after this time will be dispatched the following Tuesday.

Same Day Dispatch

Your items will be dispatched on the same working day your order is made when ordered before 3:00PM UK time. Orders made after this time will be dispatched the following working day.

Items ordered on Saturday, Sunday and UK Bank Holidays will be dispatched on the following working day.

Same day dispatch is subject to stock availability. If stock is not available for same day dispatch from us or our suppliers, we will inform you when you have made your order.

Shipping Options

United Kingdom and Isle of Man

Royal Mail 1st Class

Royal Mail 1st Class shipping is available as an option for most small products up to a total of £120 in value (incl. VAT) or 1KG in weight (whichever condition is met first).

Some items may be excluded from Royal Mail shipping if they are too large or bulky. These items will be shipped via one of the DPD shipping methods below.

Available in the following areas:

  • Mainland UK
  • Isle of Wight
  • Jersey
  • Guernsey
  • Outer Hebrides
  • Channel Islands
  • Orkney Islands
  • Shetland Islands
  • Zone C

Next Working Day Delivery*

DPD Local Next Day Courier (Mainland UK and Isle of Wight)

DPD Next Working Day Delivery is available as an option for most products.

Prices for Isle of Wight differ from those for Mainland UK.

Next Day Courier Delivery is available in Mainland UK only (excludes Scottish Highlands, see Zone C). See other options below for offshore Islands.

Next Working Day Delivery*

DPD Zone C

2-3 Day Courier Service

Available in:

  • The following Scottish Highlands postcodes:
    • AB31 - AB38
    • AB40 - AB56
    • PA20 - PA78
    • PH4 - PH50
    • IV
  • Isles of Scilly
  • Isle of Wight
  • Northern Ireland

DPD Offshore

2-5 Day Courier Service

Available in:

  • Isle of Man
  • Outer Hebrides
  • Kirkwall
  • Orkney
  • Shetland Islands

DPD Local (Channel Islands)

2 Day Courier Service

Available in:

  • Jersey
  • Guernsey

Free Shipping

Free shipping is available on select products, and is applicable only in Mainland UK (excluding Scottish Highlands) unless specified otherwise.

Free shipping only applies if all products in the cart are eligible for free shipping. If an ineligible product is added to the cart, shipping will revert to one of the paid shipping methods above.

Local Pickup

Local pickup from our Halesowen Showroom is available as a delivery option at checkout.

We will contact you when your order is available for collection.

Ireland / EU

EU Delivery Notice

We are currently reviewing our methods for supplying EU countries, so online sales to the EU are currently unavailable. Please email us you have any specific requirements.