Returns Policy

smart-secure.co.uk - Updated 17th September 2020

Cancellation, returns and refunds

You have the right to cancel your order any time between making your order, and up to 14 days after all of the goods you ordered have been delivered. To cancel your order, please email or write to us within this period.

You do not have to give any reason for cancelling your order, however an optional brief explanation will help us to improve the service we offer to our customers in the future.

After cancelling your order, you have 14 days to return your order to us. We will refund you the price you paid for the goods purchased - plus the basic cost of delivery - within 14 days of receiving the returned goods.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

In addition, if the items have been handled beyond what is necessary to determine whether the product is in working order or as described, we may recover the value lost from the reimbursement we offer you.

This cancellation policy does not affect your legal rights.

Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Out of warranty repairs will be subject to charges which cover the labour, replacement components and carriage. Where we deem a repair to be uneconomical, we will contact you for a decision on our course of action.

If a warranted item is sent for testing and has no faults, then a labour charge may be applied.

Any installers details passed on by Easygates Ltd are for assistance only and are not in anyway warranted or supported by Easygates Ltd. Warranty is return to base and from date of purchase and not from date of installation. Warranty is with the customer as stated on the invoice and is not transferable to any third parties.

Changes to these terms

These terms were last changed on 17th September 2020. These terms apply to your order. We may change our terms and conditions or returns policies at any time, so please do not assume that the same terms will apply to future orders.

Any changes made will be highlighted across smart-secure.co.uk as soon as, and for a reasonable duration after, these changes are made.